Privacy Policy
Privacy Policy
BitByBit DIY (“we,” “us,” or “our”) is committed to protecting the privacy of our creators. This policy informs you of our practices regarding the collection, use, and protection of your information when you visit bitbybitdiy.com. Entering the Site constitutes your acceptance of this Privacy Policy.
1. What Information We Collect
To provide you with our handcrafted mosaic kits and a seamless shopping experience, we collect:
- Personal Identifiers: Your name, billing/delivery address, e-mail address, and phone number.
- Payment Information: Credit/debit card numbers (processed securely via encrypted gateways).
- Usage Data: Information on how you interact with our Site and your purchase/return history.
2. How We Use Your Information
- Order Fulfillment: To process payments, manage shipments of your kits, and handle returns.
- Customer Support: To provide requested services and respond to your artistic inquiries.
- Marketing: To deliver newsletters, “Mosaic Club” exclusive offers, and promotional updates (you may opt-out at any time).
- Security & Fraud Prevention: To monitor against theft and protect our customers and business.
3. Data Protection & Security
Technical Safeguards: We use Transport Layer Security (TLS) and SSL encryption where personal and sensitive information is collected. This encrypts your data so only we can decode it.
E-mail Security: We will never request your password or credit card information through e-mail. Please do not respond to “phishing” attempts.
Information About Children: Our kits contain real glass with sharp edges and are not for children under 12. We comply with COPPA and do not knowingly collect information from anyone under 16 without parental consent.
4. Disclosure of Personal Data
We do not sell or rent customer information. We share data only with:
- Service Providers: Logistics partners (e.g., UPS, FedEx), payment processors, and marketing support services.
- Legal Requirements: To comply with the law, enforce our terms, or protect the safety of our community.
5. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@bitbybitdiy.com. We will respond within 30 days.
6. Cookies
We use cookies to personalize content, offer shopping cart functionality, and measure marketing effectiveness. You can adjust your browser settings to refuse cookies, though some Site features may be limited.
Connect With Us
We believe that trust is the most important “bit” of our business. Whether you need guidance on a project or have a question about your order, our dedicated team is here to help.
Company Name: SINTEL GLOBAL INC.
E-mail: support@bitbybitdiy.com
Phone number: +1 (213) 865-9318
Address: 999 18TH ST UNIT 3026,DENVER, CO 80202, USA
(The above address is not the return address, if you want to return, please contact our customer service by email)
Service Hours: Monday-Sunday from 10 am – 5 pm(CST)
Updated on March 16, 2026
Best Regards
https://www.bitbybitdiy.com/
