Shipment and Delivery
Shipment and Delivery
We Only Ship to the United States
To ensure the highest quality of service and reliable delivery for our crafting community, BitByBit DIY ships exclusively within the United States.
Shipping Rates
- Orders $100.00 USD and over: FREE
- Orders Under $100.00 USD: $6.00 Flat Rate
1. How Shipping Works
Total Delivery Time = Processing Time (Lead Time) + Shipping Time (Transit)
- Processing Time (1-5 Business Days): Every BitByBit DIY kit undergoes a strict manual quality inspection and artisan packaging process. This includes hand-selecting mica glass tiles and hand-finishing wooden bases.
- Shipping Time (5-14 Business Days): The time it takes for the carrier to deliver the package to your door once it leaves our facility.
- Total Estimated Delivery: Most orders arrive within 6 to 19 business days from the date of purchase.
2. Shipping Methods & Expedited Requests
We utilize trusted carriers to ensure your mosaic kit arrives in perfect condition.
- Standard Service: All orders are shipped via USPS or Standard Ground.
- Expedited Shipping: If you require faster delivery for a gift or a deadline, please contact our customer service team at support@bitbybitdiy.com before placing your order to discuss expedited options and additional costs.
3. Order Tracking
You will receive a shipping confirmation email containing your tracking number as soon as your order leaves our warehouse. Please allow 1-2 business days for the tracking information to update.
- Track via USPS: www.usps.com
- Track via Global Portal: www.17track.net
4. Important Notes
- Address Accuracy: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please verify your details at checkout.
- Artisan Lead Times: During high-volume seasonal periods, processing may take up to 5-10 business days as we manually prepare each kit to meet our quality standards.
Have Questions?
Our support team in Spokane is ready to assist you.
Company Name: SINTEL GLOBAL INC.
E-mail: support@bitbybitdiy.com
Phone number: +1 (213) 865-9318
Address: 999 18TH ST UNIT 3026,DENVER, CO 80202, USA
(The above address is not the return address, if you want to return, please contact our customer service by email)
Service Hours: Monday-Sunday from 10 am – 5 pm(CST)
Updated on March 16, 2026
Best Regards
https://www.bitbybitdiy.com/
