FAQs
Frequently Asked Questions
Last Updated: January 15, 2026
🎨 Products & Safety
1. Is this suitable for beginners with no art experience?
Absolutely! Every BitByBit DIY kit is designed for beginners. We provide a step-by-step guide and all pre-cut materials so you can create beautiful mosaic art bit by bit, regardless of your skill level.
2. What is exactly included in the kit?
Each box is a complete studio: hand-cut mica mosaic tiles, a sturdy wooden base, specialized glue, grout powder, sponges, and the necessary crafting tools. You won't need to buy anything extra!
3. Is the mosaic glass safe for children?
Safety is our priority. Our kits use real glass with hand-cut edges which may be sharp. Therefore, they are not recommended for children under 12 years of age. Adult supervision is advised for teens.
4. What if my kit is missing a piece or arrived damaged?
Don't worry! If any component is missing or damaged during transit, please email us at support@bitbybitdiy.com with a photo of the package within 48 hours of delivery. We will send replacements for free.
📦 Shipping & Tracking
5. How long does it take for my order to arrive?
We process orders within 1-5 business days. Once shipped, standard delivery to the U.S. takes approximately 3-14 business days. You will receive a tracking number via email as soon as it's dispatched.
6. Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all orders over $100 within the United States. For orders under $100, shipping is calculated at checkout.
7. Why is my tracking number not showing any updates?
It usually takes 1-2 business days for the carrier to update the status in their system after the package leaves our studio. If there is no update for more than 7 days, please contact us for assistance.
💳 Payments & Cancellations
8. Which payment methods do you accept?
For your security, we exclusively accept PayPal. You can pay using your PayPal balance or any major Credit/Debit card through PayPal's secure guest checkout—no account required.
9. Can I cancel or change my order?
You can cancel your order for a full refund before it is shipped. Once the kit has been dispatched from our studio, we cannot cancel it, but you may return it according to our Refund Policy.
🌍 Customs
10. Will I have to pay import duties or taxes?
Most orders to the U.S. under $800 are duty-free. However, the recipient is responsible for any local customs fees if they occur. Please check our Customs & Import Tax page for more details.
Still have a specific question?
Email: support@bitbybitdiy.com